Your online company store might be doing the job it was built for, but is it still delivering the results your brand and employees deserve? In today’s fast-paced digital world, design trends, user expectations, and technology move quickly. What once felt modern and functional can now feel outdated and clunky.

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Whether your store is used for employee uniforms, branded swag, sales incentives, or event gifting, the experience should be smooth, visually engaging, and aligned with your company’s current identity. If you’ve been wondering whether it’s time to give your store a refresh, we’ve got you covered.

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Here are the top signs that your online company store may be due for a redesign.

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1. Declining Engagement and Low Usage

One of the first signs something might be off is a noticeable dip in traffic or usage. If fewer employees are logging in, placing orders, or interacting with the store, it could mean they’re not finding it helpful or enjoyable to use.

Watch for:

• Fewer repeat visits
• A drop in orders over time
• Increased bounce rates or short session durations

Your online company store should feel like a go-to resource, not a digital ghost town. If engagement is down, the design, user experience, or product selection might be to blame.

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2. Your Store Design Feels Outdated

If your store layout reminds people of early internet days, it is definitely time for a visual refresh. Aesthetics matter, especially when your company store is an extension of your brand.

Signs of a dated design include:

• Inconsistent fonts and colors
• Low-quality images
• Poor mobile performance
• A layout that hasn’t evolved with your brand

The store should reflect your current brand identity, look great on all devices, and make users feel confident and excited to browse.

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3. User Experience Feels Frustrating or Confusing

When was the last time you went through the full user journey in your store—from login to checkout? If it takes too many clicks to find products, search tools don’t work, or the checkout experience is clunky, your users are probably feeling the pain.

Common UX problems include:

• Poor organization of product categories
• Limited or missing filtering options
• Slow load times
• An overly complicated checkout process

A store redesign focused on improving navigation, speed, and ease of use can transform how users interact with your brand.

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4. Products Are No Longer Relevant or On-Brand

Take a good look at your current product offerings. Are the styles, colors, and product types still aligned with your company’s values and team preferences? If your inventory includes outdated logos, unpopular items, or seasonal merch from two years ago, it's time to reassess.

Employees are more likely to engage with your store if it offers:

• Modern, wearable merchandise
• Products relevant to their roles or needs
• Options for different seasons, events, and teams

A redesign is the perfect opportunity to re-curate your product lineup and offer items your team will actually use and enjoy.

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5. You’re Hearing Complaints or Requests

User feedback is often the most honest indicator of your store’s health. If employees or stakeholders are submitting support tickets, voicing frustrations, or asking for products they can’t find, your store experience might not be meeting expectations.

Feedback could sound like:

• “I can’t find anything I like.”
• “The site doesn’t work well on my phone.”
• “I gave up halfway through trying to check out.”

Rather than patching these issues with one-off fixes, a redesign can address the root causes and create a more enjoyable experience for everyone.

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6. The Technology Behind Your Store Is Holding You Back

If your store’s backend can’t keep up with your operational needs, it’s time for an upgrade. An outdated platform can create inefficiencies for both users and administrators.

Look out for:

• Manual data entry or order processing
• Lack of integration with HR, budget, or CRM systems
• No single sign-on (SSO) capabilities
• Limited reporting or analytics tools

A modern online company store should work seamlessly with your existing systems and help automate time-consuming tasks. Redesigning your platform with smarter tech can reduce administrative stress and improve order accuracy.

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7. It Can’t Scale with Your Business Needs

Your company is growing, evolving, and hosting new events or initiatives throughout the year. If your store can’t support pop-up shops, onboarding kits, remote gifting, or role-specific products, that’s a clear signal it’s time for something more flexible.

A scalable store should be able to:

• Serve multiple departments or office locations
• Launch temporary stores for events and campaigns
• Offer customized experiences based on user profiles
• Handle large-scale distribution with ease

Your online company store should grow with you—not slow you down.

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8. Your Brand Has Changed, But the Store Hasn’t

If your company has gone through a rebrand, updated your messaging, or shifted your workplace culture, the online company store should reflect those changes too. Today’s most effective stores align visually and emotionally with your brand. That includes updated logos, brand colors, photography style, and tone of voice.

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When your store feels disconnected from your culture or messaging, it creates confusion and weakens brand consistency. A redesign ensures your store supports and amplifies your current brand identity.

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Final Thoughts: If It Feels Off, It Probably Is

Whether it’s shrinking user interest, an outdated look, or clunky technology, the warning signs are usually pretty clear—if you know where to find them. The best part? A smart redesign can transform your store from a forgotten corner of the web into a powerful tool that boosts engagement and fuels your growth.

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Need a Store That Actually Works for Your Brand?

If your online company store needs more than a quick fix, it might be time for a total refresh. At Flywheel Brands, we design modern, user-friendly company stores that combine style with smart functionality. From gifting campaigns to employee swag programs, we build branded platforms your team will actually love to use.

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Let’s talk about how to bring your store up to speed. Contact us today.